Room 1
Kid 1
Kid 2
Kid 3
Kid 4
Room 2
Kid 1
Kid 2
Kid 3
Kid 4
Room 3
Kid 1
Kid 2
Kid 3
Kid 4
Room 4
Kid 1
Kid 2
Kid 3
Kid 4
Room 5
Kid 1
Kid 2
Kid 3
Kid 4
Room 6
Kid 1
Kid 2
Kid 3
Kid 4
Room 7
Kid 1
Kid 2
Kid 3
Kid 4
Room 8
Kid 1
Kid 2
Kid 3
Kid 4
Independent – Easy Savings – Excellent Support

Non-Affiliation Disclaimer

This web site is not endorsed by, directly affiliated with, maintained, authorized, or sponsored by any hotel. All product and company names are the registered trademarks of their original owners. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.

Frequently Asked Questions For Hotels

We help travelers get to where they're going with ease. Our simple yet innovative solutions enable hotels to do what they do best-helping consumers find the accommodations they want. In the last 12 months we've had more than 97 million travel queries and sold more than 75,000 unique hotel properties. Reservation Counter is operated by travelpassgroup.com.

For customer support, please click here.

What is a third-party hotel vendor?

Third-party vendors are any service or advertiser that is not directly sourced from the hotel. There are hundreds of these services. They use Global Distribution Systems (GDS) where hotels voluntarily place inventory and rates to resale. The GDS are designed to give third-party vendors full capabilities to book rooms. They include companies like Costco Travel, American Express Travel; advertisers like Hotwire.com, Getaroom.com, and many others, and also thousands of small businesses, including local, independent travel agents.

Major third-party vendors include Hotwire.com, Getaroom.com, eDreams.com, HotelTravel.com, Travelocity.com, Bookit.com, Despegar.com, Jetsetter.com, Hotel.info, HotelReservations.com, OneTime.com, HotelsOne.com, amextravel.com, AMONA.com, cheaphotels.com, hotelscheap.com and many more.

How can a hotel partner more exclusively with TravelPass Group?

We'd love to work with you. Visit travelpassgroup.com or email us at partners@travelpassgroup.com.

How are you able to sell hotel inventory?

We are a leading provider of hotel accommodations with direct deals with independent and brand name hotels, wholesalers, and partnerships with the world's largest travel agencies. We receive access to hotel inventory through wholesalers as a Sabre Travel Agency, and through our partnerships with the world's largest brands in travel.

How can I make changes to my hotel inventory listing?

We can make some updates or corrections to our sites, but we are limited because in many cases we primarily use information provided by hotels to online travel agencies. Please contact your online travel agency representative. Hopefully, in the future we will have more control to make changes, if needed.

How can I add or make a change to my hotel logo on your site?

Please send us an email at news@travelpassgroup.com.

How can I reach support for one of my customers?

Customer satisfaction and hotel relationships are extremely important to us. If you or a customer who we booked at your hotel needs additional support, please call 888-978-6518 (available 24/7) or email us support@reservationcounter.com. We will make every effort to respond promptly.

Why does your site show multiple phone numbers?

We prominently display our phone numbers on our sites and in our confirmation emails to help our customers reach us, if they need. Our phone numbers may rotate based on time windows to offer better customer service. All phone numbers and websites can access customer service help 24/7. Our goal is to bring the right customer to the right hotel accommodation every time.

How do your call centers help customers and act independent from the hotel?

We maintain 24/7 sales and support through email and phone. We employ only the friendliest agents, who are among the most trained in the travel industry. Thorough education and phone call scripts require agents to educate callers about who they are and that they do not represent the hotel. We record and perform quality checks with all of our phone agents. They sign an agreement of understanding to follow our standards. If an agent deliberately misrepresents as acting for the hotel, the agent is terminated without warning.

How do you help hotels?

We help hotels show up on the right search results at the right time-every time. Our proprietary technology pushes beyond conventional standards, helping hotels maximize ROI and increase sales by providing them with the information they need, including cross-channel availability and pricing insights, to achieve greater visibility and reach the right customers.

Can customers get better deals by booking with the hotel directly?

We help hotels reach customers they could not reach otherwise. Hotels voluntarily place their room inventory in various networks-at various prices-to sell rooms through their own channels, online travel agencies or other networks. Our goal is to have the hotel show up on the right search results to reach the right customers.

Do you have different reservation cancellation policies?

No. We follow the hotel reservation and cancelation policies the hotels establish in booking system. These policies are reflected on our websites and our customer service agents read these to customers when helping them over the phone. When mistakes happen as a result of technology errors, we fix them fast and fairly.

How many complaints do you receive and how do you handle them?

Last year, we booked more than 2.8 million rooms and had complaints from .3% of all transactions. Our quality and error rate is among the best in the travel industry. When mistakes happen as a result of technology errors, we fix them fast and fairly. Our goal is to eliminate any mistakes and to prevent them from happening again.

Create Account
Room 1
Kid 1
Kid 2
Kid 3
Kid 4
Room 2
Kid 1
Kid 2
Kid 3
Kid 4
Room 3
Kid 1
Kid 2
Kid 3
Kid 4
Room 4
Kid 1
Kid 2
Kid 3
Kid 4
Room 5
Kid 1
Kid 2
Kid 3
Kid 4
Room 6
Kid 1
Kid 2
Kid 3
Kid 4
Room 7
Kid 1
Kid 2
Kid 3
Kid 4
Room 8
Kid 1
Kid 2
Kid 3
Kid 4
 
Popular Hotels
loading...
NEW MESSAGE
Joining Reservation Counter is simple and free!
In order to show you our best rates, the hotel industry requires you to be part of a closed user group. That is simply done by creating an account.
This can be done automatically with Facebook, Google or creating your own username and password.
We NEVER share your information or send you unsolicited email or promotions.
Continue
Reset Password
Verify Account
Please select one of the suggestions in order to do a new search.
Expert Agents Standing By
Two Factor Authentication

SMS Authentication

Please enter the verification code sent to the phone number to proceed with the sign in.


 
 
Two Factor Authentication

Authentication App

Please enter the verification code displayed in your Authentication App to proceed with the sign in.


 
 
About Cookies
Cookies

A "cookie" is a small piece of information which a web site can store with a user's web browser and later read back from that browser. Cookies can store preferences to start pages, user ID's, or passwords. Your browser will only send a cookie file to the web site that it came from. Cookies cannot be used to get data from your hard drive, get your email address, or private information about you. You can select to turn off all cookies, allow some, or alert you before accepting cookies.

Internet Explorer (PC)

Open the Tools menu and select Internet Options. Select the Privacy tab (labeled Security in IE version 5.x and lower). The Privacy settings slider will block cookies according to the level of security you select, with "Block All Cookies" being the most restrictive. Click OK to save your preferences.

Internet Explorer (MAC)

Open the Edit menu and select Preferences. Select the Receiving Files option. Select Cookies. Select the "Never accept" option from the When receiving cookies menu. Click OK to save your preferences.

Firefox

Open the Tools menu and select Options. Select the Privacy tab. Make sure the box next to "Accept cookies from sites" in the Cookies section is unchecked. Click OK to save your preferences.

Safari

Open the Safari menu and select Preferences. Select the Security tab. Make sure the radio button next to "Never" in the Accept Cookies section is selected. Click OK to save your preferences.

Chrome

Open the Tools menu and select Options. Select the Under the Hood tab. Select the "Block all cookies" option from the Cookie settings menu. Click OK to save your preferences.

Netscape

Netscape 8.x - Open the Tools menu and select Options. Select Site Controls. Select the Site List tab. Make sure the checkbox next to the "Allow cookies" option in the Web Features area is unchecked. Click OK to save your preferences.

Netscape 7.x - Open the Edit menu and select Preferences. Select the Privacy & Security tab. Select Cookies. Select Disable Cookies. Click OK to save your preferences.

Opera

Open the Tools menu and select Preferences. Select the Advanced tab. Select Cookies. Make sure the radio button for "Never accept cookies" is selected. Click OK to save your preferences.